Customizing Your Harvest Box
After you have one of our harvest boxes in your shopping cart, click on the order to expand it. Once you do this you will be able to customize your box! The box will come set with the suggested box items and all the available options listed. The Quantities will reflect the week’s Suggested Box. If you wish to swap out items, first remove the item you do not want by changing the quantity to zero. After you remove an item you may then add a new item from the listed options.
Cooler Deposit/Return
The $20 cooler deposit is a fully refundable deposit for each cooler we deliver your order in. This charge will show up each time we send you a cooler(s), but if you make sure and put out your empty cooler(s) before the next delivery, the refund for that cooler(s) will cancel out the new delivery deposit. So effectively we will only charge you one time.
You can return coolers to any of the following locations during the times
listed:
- Our Carlisle store at 2000 Carlisle, just south of Indian School. Open Mon. or Tues. from Noon until 7PM.
- Los Poblanos Farm, 4803 Rio Grande Blvd. Open Tues from Noon until 5PM.
- Our warehouse at 2200 Zearing Ave NW, near I40 and Rio Grande. Open Monday through Friday from 8:30 AM - 3PM.
Skipping a week (or more)
You can skip deliveries online through your account. All you need to do
is sign into your account and click on the skip icon, then input the
dates
that you will be gone. Be sure to save your changes. You will then see "Skipped
Delivery” on the week(s) that you have skipped if you look at your shopping
cart..
Billing
The billing happens within 2 business days after the date your order is
scheduled for. So if you receive weekly orders, then you will have weekly
billing. You can see a listing of all charges and credits to your account
under “Account Options” in "Invoice/Order History & Account Balance".
To change or update the credit card on file for your account, log in and
go to “Account Options”, and click on "Modify Your Personal Info".
Be sure to save your changes at the bottom when you are finished.
Email Reminders
You can sign up to get email reminders as often as you would like to receive
them. For example, you might want to have one reminder sent to you before
the cutoff deadline to make any changes to your order, and another reminder
sent to you right before your delivery or pickup is scheduled to occur.
To do this, go to Account Options, and click on Delivery Reminder Emails.
Switching from Pick Up to Home Delivery (or Vice-Versa)
To switch to Home Delivery, go to Account Options, and click on "Modify
Your Personal Info". Under your profile, look for the Pick-up Location
field and select "Use my own delivery address" from the drop down
list. This will notify us that you need assigned to a delivery route and
that will be done with in one business day - check you account to see which
day your deliveries are scheduled for after that. To switch from delivery
to pick up, follow the same steps, but the switch is automatic and you will
not receive an e-mail.
Missed Pick Up
As we have harvested or purchased the product, packed it, and sent it out
to the pick up location for you; we bill you for your order even if you
miss your pickup. If you pick up from one of the Albuquerque pick up
locations
and you contact us before Friday the week of the missed pick up, we will
try to work with you to make arrangements for you to get your produce.
If
you pick up your box from one of the non-LPO pick up locations, please
contact them directly to inquire if they still have your order; some
locations will
hold orders overnight, some do not. We donate any leftover orders to Road
Runner Food Bank or Saint Felix Pantry.
ORDERING
Reviewing Orders (please follow the steps below)
 Go to the shopping cart. This will show you exactly what is scheduled to be delivered on each date, and in what quantities.
 Click on an order to see the prices or edit the quantities.
Placing Orders (please follow the steps below)
Click on 'Browse Products'.
You can choose items from the Featured Products that are listed for you, or you can select an option from the sidebar menu area under "Shop Our Products".
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- If there is no >> beside the product category (e.g. coffee), then click on the category to see your product options.
- If there is an >> beside the product category (e.g. dairy, meats), then just hover your mouse over that category without clicking, and another menu option will appear just to the right of your cursor. Move your cursor over to the product option you would like, and then click on that.
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 Browse to the item you want and select the quantity you would like.
 Click on 'Add to Order'.
 The Delivery Options box will appear. At this point, decide whether you want that particular product to be delivered on a regular basis, or if this is just a one time order.
 The option box next to 'What Type of Order do you want to place' defaults to One Time Order. If you click on the down arrow next to that, you can select Recurring.
 If you select "Recurring" you must then select your Delivery Option (Every Week, Every Other Week Odd or Even). Odd and Even weeks are based upon the 52 weeks of the year, not the Date of your order.
 Select which week you would like your order for that particular product to start.
 If you want to add more products, click 'Save and Continue Shopping'. If you decide you don't want that product, click 'Cancel'.
 When you are done shopping, click 'Save and Review Your Order'. This will show all the products you selected for recurring delivery since you are in the Recurring Items.
 If you make any changes click 'Submit Order'; otherwise your order has already been placed and you can see it on shopping cart.
 As your final step, ALWAYS click on the shopping cart, where you can easily see what is on order for what date. This will show your recurring items as well as your one-time order items.
 If you want to change the quantity of a one-time order item, click on the scheduled delivery date, and change the quantity from this page. Again, click on 'Submit Order'. Check your shopping cart again.
 If your scheduled deliveries are not what you want, please contact us for assistance. |
